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Helping others achieve is one of the most rewarding aspects of work. How does your team learn? By their mistakes? At outside courses? From each other? Of course, all these are elements in the process - but perhaps the most important way is through you, their manager. You set the example. You guide and encourage them. You are their coach.
The Plot
Dave is a manager. He's also captain of a football team. But he hasn't connected the skills he's learned in his leisure pursuit with those he needs to develop the people who work for him. With the help of his old football coach, Dave learns to apply his skills at work.
The Five Steps
Coaching is appropriate for teaching practical tasks and interpersonal skills. In this programme 'how to do it' is broken down into five practical steps that form the mnemonic - STEER:
- Spot opportunities
- Tailor training to suit the individual
- Explain and demonstrate
- Encourage
- Review progress
Associated skills like questioning and listening are also demonstrated.
Who Should See It?
This straightforward approach will:
- Help newcomers to management understand that developing others is an important aspect of their role
- Enable experienced managers to build a more productive, empowered team
- Help people share their skills with other team members
- Provide a practical framework for anyone whose job involves coaching a group or one-to-one instruction
And Why?
Coaching is not a take it or leave it activity, but a mainstream management role. It's all about getting the job done better.
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