We are committed to ensuring that you receive the very best possible service from this site and from
the coaches and mentors you select from the database.
If you just want to get in touch to tell us about how we have helped you or to ask for help we will be
pleased to hear from you.
What can I do if I feel that the services I have received from a coach or mentor registered with the
Network have been unprofessional?
If you have concerns about the service you have received from
a coach registered with our Network please let us know.
Our provides an overview of
the professional obligations of the coach or mentor. The
outlines the limitations of our liability in relation to these
services. We treat all complaints and enquiries with due seriousness
and will act on serious complaints. The two responses open to
us are removing coaches and mentors from the register and notifying
those professional organisations of which the coach or mentor
is a member. All feedback of this nature is treated in strictest
confidence and with sensitivity.
Can I provide positive feedback if the services I have received have been outstanding or noteworthy?
Yes please! We are interested in all feedback about the services
provided by any individual or organisation linked to our site.
When we receive feedback about coaches and mentors we use this
information when choosing the coach to be featured in "spotlight"
which brings attention to coaches or mentors who either have something
special to offer, or who have provided an outstanding service
to their clients. We also welcome feedback about services offered
by the organisations who appear in the
section of our site.
What can I do if I have an idea for improving The Network website or services?
Our aim is for this site to be a key resource for people and organisations who are interested in coaching
and mentoring services and information. We also support coaches and mentors in continuing professional
development. As such we welcome all suggestions and comments on how we can make the site bigger and better.
One thing you can be sure of - the more feedback we receive, the better it will get!!
or alternatively call our office on 0870 733 3313.